Service & Advice
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Why buy a stove from us?
There are a number of stove websites and stove businesses around the UK which offer access to a wide range of woodburning stoves and the multifuel stores. Here at Bowland Stoves we pride ourselves on the fact we have a deep seated knowledge of the industry, we are aware of the technical specifications of every stove which we sell and more importantly we offer a backup service to ensure that you, the customer, are 100% satisfied with the items you purchase.
Are we the cheapest stove retailer on the market?
While our prices are very competitive, and we monitor the market on an ongoing basis, we are not necessarily the cheapest stove retailer in the UK. However, we do offer an all-round back up service and a money back guarantee should you have any concerns about the products you have acquired. We will offer you a range of advice and promise to guide and assist you from purchase and all the way through to the installation of your stove.
Is my manufacturer's guarantee valid?
We are an officially authorised, licensed retailer for a number of well-known stove brand names throughout the UK thereby ensuring that the manufacturer’s guarantee is valid at time of purchase. PLEASE BE AWARE if your stove supplier has acquired the items through a third party this may well reduce or in some circumstances negate the manufacturer's guarantee.
What if I break or lose and need a replacement Part?
As an authorised, licensed retailer we can ensure that the manufacturer’s guarantee is valid at time of purchase As authorised dealers we are able to approach the supplier and obtain the spares or replacement parts you need. PLEASE BE AWARE that this option may not be made available to you if you buy from a non authorised dealer.
Installation of my stove
We offer an installation service in the local community in and around Lancashire, North Yorkshire with a dedicated fitter available for our customers. Those who acquire stoves in other areas of the country will still receive the same backup service which we offer all of our customers although we cannot install out of our area at present. It is our aim to have accredited fitters available for all Bowland Stoves customers in the UK soon.
Return of damaged goods
If for some reason your stove or accessories are damaged or scratched in any way during transit we will replace the effected items immediately. We will also arrange collection of the damaged goods at no extra cost to you.
Security issues
We can categorically confirm that any information which we obtain from you in relation to any enquiry or purchase will remain within the confines of Bowland Stoves. We do not sell information or pass information to any third parties without the underlying customer’s prior consent.
Discount vouchers and promotions
From time to time we will issue a number of discount vouchers which may last indefinitely or have a limited time span. We will also release a number of online and off-line promotions allowing you to take advantage both online and via our telesales service.
Informative articles
Over the weeks, months and years ahead we will be adding a large amount of articles giving you information about what stove and what system is best for you, installation, maintenance and other aspects of the stove industry which you will find helpful. We will also keep you aware of changes in regulations which may or may not affect you.
Conclusion
Here at Bowland Stoves we pride ourselves on our deep-seated knowledge of the industry, stoves, accessories and regulations. We do not put ourselves forward as a "stack them high, sell them cheap" outfit with no backup, preferring to offer an all-round service to ensure that we track your order from start to finish and ensure that you are 100% happy with the service and the products we offer.
Tim Ankers joins Bowland Stoves at Hodder Valley Show
This weekend sees the Hodder Valley Show (Saturday 11th September 2010) with Bowland Stoves represented along with Tim Ankers, the runner-up in this year's Junior Apprentice, who has agreed to join us for the day. This is one of the leading agricultural shows in the area offering everything from fell racing to cattle judging, from vintage tractors to sheep shearing as well as a number of local business stalls.
This is the 66th Hodder Valley Show and despite the challenging economic background the event continues to go from strength to strength. We will be showcasing a number of our wood-burning and multifuel stoves with Tim Ankers on hand to take any enquiries about the vast array of stoves and accessories which Bowlands Stoves has to offer.
Tim Ankers has become something of a celebrity in the area after his highly successful stint on the Junior Apprentice where he was runner-up to eventual winner Arjun Rajyagor. Tim has recently moved to London to further a career in finance and we are grateful for the opportunity to work with him at the Hodder Valley Show. So if you are in the area why not come and see what we have to offer, pick up a leaflet and claim a discount on your first purchase with us.
Details :-
Hodder Valley Show
Boarsden Farm, Newton, Clitheroe, BB7 3ED
Between Newton and Dunsop Bridge
Time : 9am until 5pm
Bowland Stoves New Showroom
The Bowland Stoves showroom will be opening on 1 September with a number of exclusive offers being made available to customers. We will be bringing you the latest stoves available, both woodburning and multifuel, the latest accessories, an array of helpful articles as well as a number of combination deals which can result in savings of up to 30%!
The website is currently live although we are in the process of adding our stock to the database and at the moment we are only accepting telesales and e-mail inquiries. However, as of 1 September the website and the showroom will be fully occupied and content will be added on an ongoing basis. We aim to bring you the latest range of stoves available, the latest news from industry as well as helpful tips to ensure that you get the most out of your purchase.
We will also be arranging a number of promotions in the weeks and months ahead to ensure that the name of Bowland Stoves becomes one of the best known in the industry. So if you have any inquiries regarding a stove you are looking to purchase, require advice on stoves or accessories or perhaps you have another question or comment, then please get in touch with us. The telephone number is (01706) 813393 and the e-mail address is sales@bowlandstoves.co.uk.
