PRODUCT REF: STV-DV-SENSE103
The Dovre Sense 103 is also one of the new additions to the ever growing Dovre collection. With its curved details and elegant legs, this stove will easily fit into any room whether it be traditional or modern. It has the fantastic Airwash system which will keep your view of the flames clean and clear. You also have a choice of three colours which means it is easily flexible to suit your demands. It is also Defra Approved when you have a smoke control kit which means anyone can enjoy this outstanding stove.
Stovax Heating Group Ltd Safeguard Statement - Important considerations before making your purchase:
The importance of visiting a Retailer
The Stovax Heating Group Ltd take great care to ensure its products are designed and manufactured to the highest possible quality and safety standards, and it is vital that they are sold and installed correctly. The Stovax Heating Group recommend that a pre-sire survey is carried out prior to purchase to ensure that your chosen appliance will be installed to all local and national regulations. For this reason, the Stovax Heating Group strongly encourage you to visit one off its qualified independent retailers who will be able to provide you with the best support both before and after making your purchase.
Your Retailer will be responsible for ensuring that the installation complies with relevant Building Regulations and the rules in force, and is carried out by a suitably trained and qualified individual (HETAS registered or Gas Safe registered in the United Kingdom or equivalent in other countries) with a certificate of installation and the appropriate commissioning report completed and retained by the end-user. These can be found within your installation and User Manual. Statutory rights under the Consumers Rights Act 2015 as a purchaser of products manufactured by the Stovax Heating Group are primarily against the retailer. Traditional methods of purchase may provide more direct/additional means of communication such rights.
Please be aware that the Stovax Heating Group do not offer technical support to products bought via nationwide online sales, where a Stovax Heating Group qualified independent retailer would otherwise offer this support.
Fuel: Burns Wood
Size: (H)900 x (W)470 x (D)360mm
Flue diameter: 150mm
Ideal Log Length: 330mm
DELIVERY ADVICE Delivery times for stoves and spare parts will vary depending on whether they are in stock, readily available from the manufacturer or, in some cases, have longer than normal lead times. Please note there are no weekend deliveries - Monday to Friday only.Stoves - The delivery guidance for stoves is as follows:- • 5 to 7 working days if readily available from the manufacturer • 7 working days to 6 weeks (extreme situation) if goods on backorder and not readily available • The delivery driver is obliged to wait with you for up to 15 mins while you unpack the goods and check them • Should the driver refuses to wait please mark the delivery note as "unchecked" • If a stove is damaged, refuse delivery and do not sign for it - the item will be returned to us • Orders for delivery to EIRE and Channel Islands can no longer be acceptedStove spare parts - The delivery guidance for all stove spare parts is as follows:- • 1 to 5 working days if in stock • 5 to 7 working days if readily available from the manufacturer • 7 working days to 6 weeks (extreme situation) if goods on backorder and not readily available • All spare parts are delivered by courier and need to be checked and signed for upon receipt • If your goods are damaged please contact our Customer Service Team within 24 hours (quoting your Order Reference and Delivery Note Number) • Orders for delivery to EIRE and Channel Islands can no longer be accepted • All Orders must be paid for in full at the time of placing order • Our trained staff will process your order and confirm your order back by email Please ensure ALL of your contact details are correct and we have phone numbers that we can contact you on. You will automatically be notified of a delivery date, or if you prefer, you can change this date to one that suits you better.Exchanges and Returns If we have sent the wrong part to you we will ensure an exchange at no additional cost to you. However, where a customer has ordered the wrong part for their stove or no longer requires the par,t there will be additional charges such as:- Return postage charge Restocking charge Stove glass is cut to size for customers orders so this is NOT returnable, unless faulty ALL RETURNS AND EXCHANGES MUST BE DONE WITHIN 10 WORKING DAYS Rest assured we will do our utmost to ensure any additional charges for exchanges/returns are kept to a minimum. If you are not sure which is the correct part for your stove, please feel free to call us on 01706 813393, or email at email@example.com, before you complete your order. Dispatch terms and conditions Where possible all orders received will be despatched the following working day, on a next day service, with the exception of orders received on Thursday and Friday. These will be despatched on Monday. Next day deliveries • These will be delivered between the hours of 8am to 6pm, Monday to Friday only • If you are not available for delivery at the agreed time you may incur a redelivery charge • Stoves will be delivered on a 7.5 tonne delivery vehicle (about the size of a bin waggon). Please let us know as soon as possible if there will be any problems with access • These stoves are heavy. As there will only be one delivery driver who will help unload the stove, we suggest you have at least one other person available to assist where possible • The driver will be unable to move the stove across gravelled or unfinished drives, through narrow openings or up/down steps • Unfortunately, due to insurance and Health and Safety issues, the driver is NOT able to move the stove inside your house. However, the driver will be able to wheel it into your garage if possible While we do our utmost to ensure your goods are delivered on the agreed date at the agreed time, this is in the hands of third-party couriers over whom we have no direct control.